Terms & Conditions

SHIPPING & RETURNS

We can ship to virtually any address in the world. Note that there are restrictions on some products, & some products cannot be shipped to international destinations.
Please note we use various services, depending on the cost & speed of delivery required.
All orders within UAE are shipped free of charge. Orders within UAE are generally dispatched the following business day subject to availability, & will be typically delivered on the same day or next day of the dispatch.
Any delivery date or time specified by us is a best estimate only & Escale will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
We are not liable for any customs or duty taxes, which may be incurred outside the UAE.

RETURNS POLICY

All items are quality controlled & checked for any faults before they are dispatched to the customers. Should you receive an item that is not in perfect condition please contact us immediately at +971 4 4209781 or customercare@escaledesigns.com.
Escale will happily refund & exchange online purchases of full priced items, within 10 days of receiving your online purchase. All shipping charges are the responsibility of the customer. Please be aware returns & exchanges can take unto 15 business days to process from the time of receipt.

CONDITIONS

All returned or exchanged online items must be in their original condition: unworn, unwashed, free of damage & with all original tags attached.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Items that are approved for exchange or return, but have not been received within 3 days (within UAE) or 7 days (international customers only) will be refused for exchange or return & sent back to the customer, at their cost.

SALE ITEMS

Sale & discounted items are non-refundable & are only valid for exchange within 3 days (in UAE) & 7 days (international customers only). All shipping charges are the responsibility of the customer.

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