FAQ

1)  How can I make the payment?

The payment is done through Paypal. We also accept orders via email.

 

2)  I placed an order but did not receive an emailconfirmation.

Please check your junk & spam folders;this is the most common reason for not receiving emails. If you are stillhaving trouble locating your emails then please contact our Customer Care teamwho will be able to assist you.

 

3)  What size should I order?

If in doubt just follow our easy to usesize guide. The size guide offers an insight into your ideal Escale size & international size conversions. Whilst

offering aninsight into your ideal Escale size please bear inmind that this is a guide only & we advise you to refer to each productdescription for more information on the fit of each style. For further size& fit information please do not hesitate to contact our Customer Care teamon customercare@escaledesigns.com.

 

4)  Can I order over the phone?

Do not hesitate to contact our CustomerCare team if you wish to place your order over the phone. We are open 9.00-17.30 UAE time & you can reach us at +971 4 4209781.

 

5)  I would like to purchase a gift voucher.

Simply go on to the gift voucher page &enter your details along with a valid amount and a message to the recipient.Our customer care team will get in touch & inform you once delivery to therecipient has been made.

 

For any more queries or information pleasecontact us at customercare@escaledesigns.comor + 971 4 4209781.

 

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